Thank you for visiting DCI Credit Services!
We often receive questions regarding the collection or client care process, and we are always happy help! Below, you will find our frequently asked questions and answers. If you do not see your question on the list, please contact us for assistance.
Answers To Your Questions
Frequently Asked Questions
Can I accept a payment from a consumer after they’ve been sent to collections?
Yes, if a consumer is visiting your office, we never suggest turning down a payment. However, if they contact you by phone or email, we ask that you direct them to contact DCI at (800)-822-0176, or locally at (701)483-9111.
If you receive payment, you need to report that payment to DCI using the online Qwik Client Portal.
If a consumer contacts me about the account, can I refer them to DCI?
Yes, please direct all customer calls to DCI at: (800) 822-0176 or (701) 483-9111.
How do I send accounts to you to collect?
How can I get an inventory of my accounts?
You can view all the accounts listed with DCI on the Qwik Client Portal. You can also request an active inventory by emailing email@example.com
How do I login to the Qwik Client Portal?
Please contact our Client Care team at (701) 483-9111, option 2; or by emailing firstname.lastname@example.org and a member of our team will send you your login credentials.
How do I report an insurance payment/adjustment?
Log in to the Qwik Client Portal to report that payment. If it’s an insurance payment, you’ll use the payment type “Insurance”. If it’s an insurance adjustment, you’ll use the payment type “Decrease Adjustment”.
What is Barracuda?
Can I cancel an account after it’s been sent to DCI?
How long does it take to collect an account?
What is the best time to contact your office?
We would be happy to answer any questions that you may have. Thank you for considering
DCI Credit Services Inc.
121 East Rosser Ave
Bismarck, ND 58501
Here to Help