Testimonials

The transparency provided by DCI Credit Services is refreshing. Their monthly reports are detailed and provide actionable insights into our delinquency trends. If we need additional reporting, DCI has provided it promptly.

We never have to guess where our money is or what the status of an account is. Their client portal is a game-changer for our business process.

Psych 180 has partnered with DCI Credit Services for the past year, and our experience has been consistently professional and reliable. Their staff is attentive to our specific needs and provides excellent service.

We particularly value their user-friendly online platform, which facilitates efficient claim submission, inquiries, and access to comprehensive reporting.

I highly recommend DCI Credit Services for your collection requirements.

DCI’s QwikClient platform has proven to be an invaluable resource for financial organizations looking to strengthen both operational efficiency and customer relationships. The platform’s user-friendly design, reliability, and innovative functionality make it easy for financial institutions to streamline processes while continuing to provide the personalized service their customers expect.

What truly sets DCI apart is its strong partnership approach within the banking industry. DCI understands the unique challenges financial institutions face and consistently delivers technology solutions that support long-term growth, compliance, and customer engagement. Their dedication to responsive support and industry-focused innovation reflects the strong trust they have built with our institution.

The relationship DCI builds with its clients goes beyond technology; their dedication to listening to bankers, adapting to industry changes, and providing dependable solutions has made them a respected and valued partner.

DCI Credit Services has been our collection agency for just over a year, and we have been assured through their operations that they were the right choice. The ease with which we can submit new accounts, review accounts turned over to collections, request reports, and transmit documents using their Qwik Client Portal has made integration with a collection agency seamless. DCI has proven to be very aware of the industry’s challenges and continues to innovate and create solutions. They are methodical and attentive when responding to our staff or our customers.

We would recommend DCI Credit Services to any business in need of a collection agency!

For over 7 years, our healthcare facility has had the pleasure of working with DCI Credit Services as our collection vendor. They have been able to take our accounts receivable to a much higher level, which is resulting in more revenue for our facility. They have been able to collect more than previous vendors.

In addition, DCI offers a level of partnership and top-notch customer service that is second to none. They quickly and precisely respond to all our needs through their client services department. They also have online tools that are extremely convenient to use.

We believe that DCI’s collection services would be highly beneficial to any organization. For all the reasons stated above, we highly recommend DCI Credit Services for all your accounts receivable needs.

Bravera Bank has partnered with DCI Credit Services for many years, and the customer service they provide is outstanding. Their team shows up every day with a genuine commitment to doing right by our customers and helping us move forward with confidence. DCI’s staff is highly professional, responsive, and easy to work with. Their client portal makes it simple to share information, helping us stay efficient and focused on what matters most—serving our communities.

We confidently recommend DCI Credit Services for your accounts receivable needs.

Aaron’s of Bismarck began our partnership with DCI Credit Services, Inc. in 2022. Their collection performance has been exemplary. Their recovery rates consistently outperform our previous vendors. What impresses us most is their ability to recover past-due accounts as well as their outstanding client care team.

DCI is a results-oriented partner that we highly recommend!

As an optometry clinic owner, maintaining positive patient relationships is our top priority—even when dealing with difficult financial conversations. Partnering with DCI Credit Services has been an absolute game-changer for our practice.

They handle our past-due accounts with the utmost professionalism, empathy, and respect, ensuring our patients are treated fairly while successfully recovering outstanding balances. Their communication is seamless, and their results speak for themselves.

We highly recommend them to any medical practice looking for an effective, ethical collection partner.

Liberty Dirtwork partnered with DCI Credit Services, and they truly know how to get the job done. They have an incredible ability to successfully collect on past-due accounts that we previously deemed uncollectable. DCI is a highly efficient, results-oriented partner, and we recommend them without hesitation for any business looking for dependable collection services.

DCI staff are always friendly and willing to help with any of our needs. We appreciate their easy-to-use online client portal where we can manage our accounts. We can submit new claims or inquire about an existing claim through the portal, and any further reporting we need they can provide!

They have the knowledge and development to get the accounts collected.

We enjoy working with DCI!

DCI staff are always friendly and willing to help with any of our needs. We appreciate their easy-to-use online client portal where we can manage our accounts. We can submit new claims or inquire about an existing claim through the portal, and any further reporting we need they can provide! They have the knowledge and development to get the accounts collected.

We enjoy working with DCI!

We had placed around a dozen open uncollectible accounts with DCI starting in Feb 2020 and as of today, we have received payment on more than half of those accounts! I’m impressed with how quickly these items got resolved! We had used out of state collection agencies in the past and they did absolutely nothing for us. I would recommend DCI to anyone having trouble collecting from their clients!

DCI has been so easy to work with. Their online system is very user-friendly, whether looking up old accounts we have submitted or submitting new accounts. The staff have all been great to work with and very friendly.

DCI has been an accommodation to work with and has great communication skills to keep the business in the knowing.

DCI Credit services has been handling our collections for several years and they have done a great job collecting our past due balances. We have a great working relationship with DCI’s knowledgeable staff.

If you are looking for a collection agency that produces excellent results, I would highly recommend that you give DCI Credit Services a call.

I wasn’t happy with my current collection agency when I happened to meet Bonita of DCI. I decided to give her a try. Wow! The first account I turned over to her was paid within a week! She is diligent, persistent and definitely the kind of person I was looking for to handle our collections.

We met with Mike Lefor and Craig Enderle, February 2016 to discuss their handling the collection of the deficiency balances or losses we often incur after the sale of a repossession. These are often tough to collect, but they said they were up to the challenge.
We have had a great relationship with DCI and want to personally express our thanks and gratitude to Mike, Craig and their entire collection team for the excellent job and results on our accounts.
If you are looking for a firm to work with you professionally and produce results, I would highly recommend DCI Credit Services, Inc.

DCI Credit Services has been wonderful to work with. Collections can be difficult, but they have all made the process easy and comfortable. They are courteous, they answer all my questions promptly, and best of all, they have collected on accounts I never thought I’d see payment on. Thank you!”

Working with DCI has been such a wonderful experience for us! They are so helpful and kind and enthusiastic about working trying to help us collect our debts. They truly care about helping our business. Everyone I have talked to has gone above and beyond to help us – I am so thankful to be working with them!

On behalf of Consolidated, I am writing to recommend the services of DCI Credit Services, Inc. For many years our company has worked with DCI in collection of our past due accounts and we have developed a respected business relationship over the years.

One aspect that sets DCI apart from the competition is their Client Care Team. We have developed good working relationships with the Client Care Team members. They always answer our calls or questions efficiently and professionally, and will also take the time to stop in our office just to check how things are going. In addition, the Client Web Portal is a valuable feature that allows us to update, lookup, or send confidential information regarding customer accounts quickly and securely.

It is with confidence that I recommend the services of DCI to anyone in need of a professional collection agency.

I have been the Interim Vice President of Finance and Administration for Dickinson State University since 1/6/2019, and previously the Controller of DSU since 6/1/2016. During this time, I had the opportunity to oversee the Business Office and our collections for student accounts with the help of DCI Credit Services. We have had no problem with DCI Credit Services during this time and appreciate what they have done for us.

Our offices at Dickinson State University would highly recommend DCI Credit Services for any collection needs.

Emmerich Eye Clinic is very satisfied with the services we receive from DCI credit. DCI has wonderful customer service & the portal is so easy to use. Bonita stops in and follows up with us periodically. It’s nice to have that personal service. We would definitely recommend DCI credit!

In a perfect world we wouldn’t need a collection agency, but I’m so thankful for DCI Credit Services. They have been very professional and pleasant to work with, and I appreciate that they have made an effort to educate their clients and provide new programs that work well for us.

As a Customer Service and Sales Representative, I have worked with DCI on past due accounts. They are easy to work with and they develop a personal connection with each of their clients. They are quick to respond to any inquiries and are very helpful. We enjoy working with DCI!

We have used DCI credit for several years. We are very pleased with the service and results. I would recommend them to other companies who are in need of a collection company.

DCI Credit Services has been very helpful in collecting on our past due accounts. Bonita, our Client Care Specialist, is very helpful when it comes to all of our questions and needs. I recommend them for any business that needs assistance collecting on accounts.

Bonita takes care of her clients. She always has a smile(and sometimes donuts). Their website is user friendly and if I have any questions, their staff is friendly and helpful. Recommend DCI for all of your collection needs.

The Bone & Joint Center has been in partnership with DCI for almost a year. The relationship has been nothing but professional and reliable. DCI will get the job done!

I highly recommend DCI for all of your collection needs.

DCI is very helpful with information to help us with the collection process, timely and thorough. They are easy to contact and keep us updated on accounts when there are any changes.

DCI has done an amazing job for our business. We have used other collection companies in the past with minimal results. DCI has been able to collect on 95% of the accounts we have sent them! Thank you DCI

Bonita is so personable.  She not only looks out for our business, but she also takes a personal interest in us.  She stops in and supports our shop and sometimes just to say hello.  She has helpful ideas and offers them to us.  She also invites us to all things that are happening at the Dickinson office and encourages us to attend. It’s wonderful to have someone like her in our corner!

On behalf of the City of Dickinson, I recommend DCI Credit Services which has been a pleasure to work with.  Earlier this year, the City realized we needed a helping hand in our collections process of past due accounts, so Bonita from DCI met with City staff and the set up process was seamless.   Their customer service has been professional, considerate and they always answer any questions we may have.  We are very thankful to be working with them.

We have been with DCI for many years and the customer service that they provide is outstanding. They are very easy to communicate and work with. The ease of sending information within the Client Web Portal is an amazing and allows for more efficient time for everyone.

DCI staff are always friendly and willing to help with any of our needs. We appreciate their easy to use online platform to manage our accounts. We can submit new claims or inquire about an existing claim through the website. Thanks, DCI!

Circle Sanitation Inc has been working with DCI Credit Services for about a year and we could not be happier with the results. Communication is quick and precise. Every interaction with representatives from DCI has been pleasant. Every conversation has been a positive interaction from greeting to close. I would recommend DCI Credit Services to anyone who asks.

We switched to DCI about 1 year ago and have had nothing but success. With our old collection service we would rarely see any payments, however with DCI we have been seeing payments usually within a month. We also have not had any complaints about dealing with DCI from our clients which is a huge plus and says alot about how DCI handles collections. I highly recommend DCI.

I am very happy with DCI credit services. DCI is committed to collecting as much money as possible and they have proven that.   I was utilizing another company for approximately 5-6 years and was not seeing alot of action on the collection piece.  DCI has an intelligent software program that gets to work as soon as we submit the claims.  I am happy I chose to trust DCI with my collection process.